FAQ

How do I search for products?

Use the Search Bar at the top of the page to enter your part number. You can also enter any combination of descriptive keywords, and the search results will list all the items (and associated models) found with matching keywords in the item title, or part number field. The Brand, or Manufacturer links on the home page will also allow you to drill-down to models and items within a specific brand or manufacturer.

What if I am tax exempt?

If your purchase is exempt from sales tax, please send your exemption certificate to Tax.Dept@HobartService.com. Please be sure to include your customer number for faster processing.

What if I forget my username or password?

Your username is the e-mail address you used when you created your account. If you forget your password, click on the ‘Forgot Password’ link on the Login page and enter your email address when prompted. We will send an e-mail with your password.

How do I return a part?

You can process eligible returns online. Please refer to our Returns Policy which can be accessed by clicking on the link at the bottom of the page.

I have an account with Hobart, how do I create an online account?

Please call customer service at 877-333-1863 or utilize the Chat icon at the bottom of the screen to speak with a customer care agent 8-8 PM ET Monday-Friday.

When will my parts be shipped?

All in-stock parts ship the same day if ordered before 8 PM ET Monday-Friday.

From what location will my parts be shipped?

All parts ordered online are shipped from our central parts distribution center in Piqua, Ohio.

How can I view my order history?

By logging into your account, you will be able to view open orders, order history and initiate a return. Go to My Account and click on the Orders link from the left menu.

Can I view my outstanding invoices online?

Login to My Account and click on the Orders link from the left menu. Click on the outstanding order and view the current status of your ordered parts.
If you need further assistance, call customer service at 877-333-1863.

How can I make changes to my order?

Please call customer service at 877-333-1863 or Chat with an agent live. Customer Care representatives are available Monday-Friday, 8 AM - 8 PM ET to assist.

What form of payment is accepted?

We accept American Express, Discover, MasterCard and Visa credit cards.

How do I contact Customer Care?

You can contact us by phone, mail or chat:

Call: 1-877-333-1863

Write: Hobart
Customer Service
8515 Industry Park Drive
Piqua, Ohio 45356

Chat: Click on the CHAT button at the bottom of the screen.

How do I view tracking information?

Please call our customer service team at 877-333-1863, or email customercare@hobartparts.com or click on the chat box on the bottom of the screen.

Can I purchase online as Guest without registering?

At this time, Guest checkout is not available. Logging into Hobart Parts provides a simple, user friendly experience while on our website.